ISO 20000-1:2011
ISO 20000-1 is the international standard for quality management specifically focused on IT Service Management. ISO 20000-1:2011 (the latest version of ISO 20000-1) provides a set of standardised requirements for an IT service management system (SMS). Given how vital IT is to organisations, it is essential that both your internal and external IT services are aligned with the needs of your business and customers.
Certification to ISO 20000-1 IT Service Management ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads. ISO 20000-1 also helps organisations to ensure the effective running and delivery of IT services, continually improve processes and drive customer focus.
Benefits of ISO 20000-1
By achieving certification to ISO 20000-1 IT Services Certification, your organisation will be able to reap numerous benefits such as:
- Reduction in incidents and improved incident management
- Improving corporate image and credibility
- Adoption of an integrated process to the delivery of IT services
- Reduction in response times and interruptions to IT service
- Improved management of costs, leading to financial savings
- A culture of continuous improvement
- Greater understanding of roles and business objectives
- Ensuring legislative awareness and compliance
- Protecting the company, assets, shareholders and directors
- Increased customer satisfaction from internal and/or external customers
- Provides you with a competitive advantage
- Enhanced customer satisfaction that improves client retention
- Consistency in the delivery of your service or product
What industries implement ISO 20000-1:2011?
An increasing number of organisations are implementing an IT Service Management System (ITSMS), based around ISO 20000-1. By certifying to this IT standard, companies are able to independently demonstrate to their customers that they are meeting (and sometimes exceeding) industry best practice, which ensures that your day to day service delivery is carried out in a way that drives customer satisfaction through improved service and leads to continuous improvement.