Suspension Conditions
The client’s certified management system has persistently or seriously failed to meet certification requirements, including requirements for the effectiveness of the management system;
• the certified client does not allow surveillance or recertification audits to be conducted at the required frequencies;
• The certified client has voluntarily requested a suspension.
• Non-elimination of serious nonconformities within agreed term (max 60 days) discovered during surveillance/short-notice surveillance audit
• Breaking of information duty – in communication of changes, which essentially influence management system function
• Misuse of Certificate or certification mark
• Madre’s decision on suspending the certification shall be communicated to the client, in writing a letter or by email, fax or other
Suitable method.
The notice of suspension will direct the client:
− To take action to resolve the suspension within the time frame specified.
− to inform its customers of the suspension, and
− not conduct business on the basis of Certification, or use of logo.
The suspended status of any certification is communicated to client and clients the status is updated on website www.madrecert.com
In most cases the suspension period will not exceed 6 months
Withdrawn Condition
a) The client has not paid the appropriate fee
b) The client requests withdrawal of certification
Failure to resolve the issues that have resulted in the suspension of certification in a time (maximum 6 month) specified shall result in withdrawal or reduction of the scope of Certification.
Notice of withdrawal to be issued in writing by e-mail or fax, followed by copy sent by Certified mail.
The notice will require the client:
− To immediately discontinue its claim to be approved/certificated.
− to the return of certificate
− Not to take orders on the basis of a non- existent certificate.
− To withdraw all documents that makes use of the Accreditation Mark and/or the Company Certification logo.